Shipping
Last Updated: 2nd November 2025
At EssentiA, we are committed to delivering your products quickly, safely, and efficiently—no matter where you live. Please read the details below to understand how our shipping and delivery process works.
1. Worldwide Shipping
We proudly offer worldwide shipping to most countries around the globe.
All orders are processed and shipped from our international fulfillment centers.
Estimated Delivery Time:
7–12 business days depending on your location.
Please note that shipping times may vary during holidays, promotional periods, or due to customs delays.
2. Order Processing Time
All orders are processed within:
-
1–3 business days (Mon–Fri)
Once your order has been shipped, you will receive a confirmation email with your tracking number.
3. Tracking Your Order
You will receive:
-
A shipping confirmation email
-
A tracking link
-
Updates as your package moves through the carrier network
Tracking may take 2–4 days to update after dispatch.
4. Shipping Costs
Shipping rates are calculated at checkout based on your location.
We work hard to keep rates affordable and competitive for all customers worldwide.
During promotions or special offers, discounted or free shipping may apply.
5. Customs, Duties & Taxes
Some international orders may be subject to customs fees or import taxes.
These charges are determined by your country’s customs office and are not included in our shipping fees.
Customers are responsible for any applicable customs or import duties.
6. Incorrect Address or Delivery Issues
Please ensure your shipping address is complete and accurate before placing your order.
EssentiA is not responsible for:
-
Incorrect or incomplete addresses
-
Failed deliveries due to missing information
-
Lost packages caused by carrier errors
If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.
7. Lost or Delayed Packages
If your package appears delayed or lost:
-
First check your tracking information
-
Contact your local carrier office
-
Email us at welcome@essentiaselfcare.com
We will assist you in locating the package or providing a solution.
8. Pre-Order or Backorder Items
If an item is marked as pre-order or backorder, additional processing time may apply.
Estimated ship dates will be clearly stated on the product page or confirmation email.
9. Delivery Time Exceptions
Certain circumstances may cause slight delivery delays, such as:
-
Customs inspections
-
Extreme weather conditions
-
High-volume holiday seasons
-
Remote or rural locations
We appreciate your patience in these situations.
10. Need Help?
Our customer support team is here to assist you with shipping questions or order updates.
Email: welcome@essentiaselfcare.com
Response time: Within 24 hours (Mon–Fri)
EssentiA — Delivering Comfort Worldwide
Your order is handled with care from start to finish.
We’re committed to ensuring you receive your products quickly, safely, and hassle-free.