Refund Policy
Last Updated: 2nd November 2025
At EssentiA, your comfort and satisfaction are our top priority. We stand behind the quality and effectiveness of our products—both our self-care devices and our premium dog essentials.
This refund policy explains how returns, replacements, and refunds work when you shop with EssentiA.
1. Our Guarantee
90-Day Money-Back Guarantee (Health Care Devices)
We offer a 90-day risk-free guarantee on all EssentiA self-care and therapy devices.
If you are not satisfied with your device for any reason, you may request a refund within 90 days from the date your order was delivered.
7-Day Easy Return Policy (Other Products)
All other EssentiA products—including dog harnesses, leashes, carriers, beds, and accessories—are eligible for a 7-day easy return from the date of delivery.
If your return window has passed, we are unable to offer a refund or replacement.
2. How to Contact Us
We aim to respond to all support requests within 24 hours (Mon–Fri).
Email: welcome@essentiaselfcare.com
Please include the following when contacting us:
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Your full name
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Order number
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Date of purchase
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Description of the issue
⚠️ Important: Only orders placed directly through EssentiaSelfCare.com are eligible for our guarantee. Orders purchased through resellers or third-party sellers cannot be refunded or replaced.
3. Return Eligibility
To qualify for a return or refund:
Health-Care Devices (90 Days)
Your device must be:
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Purchased from EssentiaSelfCare.com
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In good physical condition (not burned, broken, or heavily damaged)
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Returned with all original parts and accessories
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Requested within the 90-day period
Other Products (7 Days)
These items must be:
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Unused or lightly used
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In clean, sellable condition
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Not damaged by improper use
Non-Returnable Items
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Consumables (gels, patches, supplements)
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Free gifts or promotional items
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Extended protection plans
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Digital products
4. How to Start a Return
To begin your return:
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Email welcome@essentiaselfcare.com to request a Return Authorization (RA).
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Our support team will provide instructions and the correct return address.
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Once approved, ship the product back following the provided guidelines.
⚠️ Do NOT return any items without an approved RA. Unauthorized packages cannot be processed by our warehouse.
5. Return Shipping
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Customers are responsible for return shipping costs.
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We do not provide prepaid shipping labels.
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Please use a trackable shipping method and keep your receipt as proof.
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Shipping fees are non-refundable.
We recommend returning all manuals and accessories to avoid deductions.
6. Damaged, Defective, or Wrong Items
If your item arrives damaged or defective, please notify us within 7 days of delivery.
Email us with:
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Photos and/or videos of the issue
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Your order number
Once verified, we will offer:
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A replacement (you cover shipping, we cover the item), or
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A refund, depending on the situation.
7. Refund Processing Time
Once your return is delivered and inspected:
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Inspection time: 2–3 business days
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Refund processing: 5–7 business days
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Your bank/card provider may take additional time to post the refund
You will receive an email notification once your refund is complete.
EssentiA – Shop With Confidence
We created this policy to make your experience smooth, secure, and fair.
If you have any questions, our support team is here to help.